Twin Supply Inc.
1201 Castleton Ave.
Staten Island, N.Y. 10310
718 442 1010
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 Please
browse through our Cecilware Food Service & Beverage Euipment Store. We are
Twin Supply Inc. (established
1961) We stock over 15,000 products from the Janitorial and Food
Service Line in our Staten Island, N.Y. warehouse. Our headquarters is
located in Staten Island New York
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Twin Supply Blog - Add your comments
contact twin supply
We strive to offer the
lowest prices possible
while still making it
profitable to offer the
variety of products that
we do. However, if you
find a product at a
better price--please let
us know. We will
attempt to meet or beat
it! |
Purchase, Return &
Pricing Policies for American Metalcraft Food Service Supplies Store Division
Twin Supply Inc. 1201 Castleton Ave., staten Island, NY 10310 718 442 1010
| A NON- REFUNDABLE $5 Handling Fee (added to all orders) & $10 Low order fee (order below $150)
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- We cannot accept
returns without a return authorization
- All returnable
products must be returned within 10 days of the
order date.
- Returns will only be
credited if packed in the original box, are unused
and contain all parts, warranty cards &
instructions.
- Acceptable Returns
will be credited back to you within 15 days of
receipt back and inspection to the appropriate center.
We cannot accept returns on
- Special Orders, Custom Made Products
- Drop Ship Orders
- Used Products
- Damaged products
(unless a shipping claim was file upon receipt of
order)
- Orders exceeding the
Return Period
- Orders that are
returned without authorization
All orders are subject to a 25%
Restocking Charge
Shipping & Handling Fees are
Non-Refundable
in certain
instances, we absorb part of the shipping charges for
your delivery. Sometimes we can't. In the event of a
return, you will be charged the full price of the round
trip shipping charges which will be deducted from any
credit due. All credits will be issued
within 1-2 weeks of receipt & inspection of the
return.
Cancellation Policy:
Please call 718 442 1010
with your cancellation request to obtain a
cancellation ID. We cannot accept
cancellations on special order products.Every effort will be
made to accommodate the cancellation of your order,
providing your order has not been charged and/or
shipped out. In the event that a cancellation was
submitted (via email or phone), and your order was
shipped out after, we will gladly refund the
complete balance charged including shipping.
However, if the cancellation was documented (as per
cancellation id that we provide to you) as received
after the order was shipped, we will refund the
merchandise total less shipping and restocking
charges/
If you refuse an
order, all return policies will apply.
Shipping Claims:
If you accept an
order that appears to be damaged and sign for it,
you are assuming the responsibility. If you suspect
that the package is damaged, please document that
with the courier. All shipping claims must be filed
within the terms of the courier. You must inspect
the contents upon receipt and notify us via e-mail
and phone within 24 hours of receipt if there is
damage to the product or the order. We cannot
accept any claims after 24 hours of order receipt.
Warranty, Guarantees:
We do not warranty or
guarantee any products. Please contact the
Manufacturer for Warranty and Guarantee information.
Verbal Orders:
We will be happy to
assist you with your ordering via the telephone.
However, we will require E-mail or Fax confirmation
from you before we will ship the order. E-mail
confirmation from you will represent that you have
read and agree to our purchase & return policies.
If you order is shipping to an address other than
your billing address, we may require approval from
your credit card company or bank.
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| Additional Conditions:
In the event a product is
listed at an incorrect price due to typographical Twin Supply
shall have the right to refuse or cancel any orders
placed for product listed at the incorrect price. Twin Supply
shall have the right to refuse or cancel any such orders
whether or not the order has been confirmed and your
credit card charged. If your credit card has already
been charged for the purchase and your order is
canceled, Twin Supply Sales shall issue a credit to your credit
card account in the amount of the incorrect price
If you are not sure which
products may not be returned, please E-mail us at
sales@Twin
Supply
Out of Stock
Policy & Special Order
-
The most important thing to keep
in mind when ordering is that
our stock balances fluctuate
throughout the day with sales
demand and stock that we receive
from the manufacturers. Items
are constantly being sold and
our stock is constantly being
replenished. If the item is
identified as "Out of Stock", we
can special order the item for
you and ship it as soon as we
get it. Most items ship within
2-4 weeks.
-
Just because the item you
ordered is NOT identified as
out-of-stock does not
necessarily mean that it will be
in-stock at the moment you order
it. We will notify you if the
item you ordered is
out-of-stock. We first try to
reply via email and give you 2
days to reply. If we have not
heard from you we will then try
to call you at the numbers you
provide with your order. Be sure
to give us your current email
address and phone number.
-
Some items are listed for sale
on our web site that have not
been released from the
manufacturer yet or are Special
Order Products. We place these
items on the web site so that
consumers may pre-order the
items. Preorders are reserved
with payment up front on a first
come, first served basis. You
may also request to be placed on
a “notify list” and we will let
you know when products are
in-stock and available for
delivery. Please be advised that
there are no refunds on special
orders.
-
Many out-of-stock items are
excellent products and are
available for purchase, but we
do not always stock these items
in inventory. We will be happy
to special order these items for
you in a timely fashion. Again,
most items ship within 2 -4
weeks.
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ETA:
Most orders over $250 ship from the warehouse within 2-4 business days. Orders below $250 usually ship within 3-10 business days. Please allow
additional transit time to your location.
Shipping Charges:
Our shopping cart will
estimate shipping charges to your location from the
nearest warehouse. If an item is out-of-stock or does
not meet the normal criteria (oversized, more than 3
cases, chemical content, hazardous content or
overweight) we may contact your for additional with a
quote for the additional shipping charges. Certain
States may require us to charge sales tax depending on
the manufacturer location. We will contact you in the
event that this occurs. |
| Limits
of Liability:
IN NO EVENT SHALL Twin Supply. OR
ITS EMPLOYEES, AFFILIATES, AGENTS, SUPPLIERS,
THIRD-PARTY INFORMATION PROVIDERS, MERCHANTS, LICENSORS
OR THE LIKE BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES, OR LOSS OF PROFITS,
REVENUE, DATA OR USE, BY YOU OR ANY THIRD PARTY, WHETHER
IN AN ACTION IN CONTRACT OR TORT OR STRICT LIABILITY OR
OTHER LEGAL THEORY, EVEN IF Twin Supply. HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. In no event will Twin Supply's
liability for any damages, losses and causes of actions
whether in contract or tort (including negligence or
otherwise) exceed the actual dollar amount paid by you
for the Service or Supplies which gave rise to such
damages, losses and causes of actions during the
12-month period prior to the date the damage or loss
occurred or the cause of action arose. |
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Twin Supply Inc. is located in
Staten Island, New York. Twin Supply Inc. was
established in 1961 and has been actively engaged in the
distribution of Janitorial & Food Service
Supplies. Twin Supply is one of the innovative
companies that created the "Under One Roof" service to
accommodate our array of Customers. Twin Supply
has serviced:
- Catering Halls
- Hospitals
- Medical Buildings
- Doctors
- Dentists
- Schools
- Universities
- Restaurants
- Taverns
- Bars & Grills
- Hotels
- Cleaning Service Companies
- Offices
- Attorneys
- Realtors
- Government Agencies
- Military Agencies
- Caterers
- Cooks
- Pizzerias
- Delis
- Television Studios
- Franchise Restaurants
- and many more!
Twin Supply Inc. stocks over
15,000 products and displays 50,000 Supplies on our
Website. However, if you do not find what you are
looking for, please contact us toll-free at 1-866-930
1414.
Please note that certain
products must be specially ordered when the purchase
price falls below our direct shipment level.
Please note, Twin
Supply Inc. is not responsible for typographical errors
on our website or catalogs. Should you purchase a
product that has been discontinued, out-of-stock or is
incorrectly referenced on our website. We will be
happy to refund your money and will not be responsible
for any loss due to the error.
Limits of Liability:
IN NO EVENT SHALL Twin
Supply Inc.. OR ITS EMPLOYEES, AFFILIATES, AGENTS,
SUPPLIERS, THIRD-PARTY INFORMATION PROVIDERS, MERCHANTS,
LICENSORS OR THE LIKE BE LIABLE FOR ANY INDIRECT,
INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR LOSS OF
PROFITS, REVENUE, DATA OR USE, BY YOU OR ANY THIRD
PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT OR
STRICT LIABILITY OR OTHER LEGAL THEORY, EVEN IF Twin
Supply Inc.. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. In no event will Twin Supply Inc.'s liability
for any damages, losses and causes of actions whether in
contract or tort (including negligence or otherwise)
exceed the actual dollar amount paid by you for the
Service or Supplies which gave rise to such damages,
losses and causes of actions during the 12-month period
prior to the date the damage or loss occurred or the
cause of action arose.
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Twin Supply inc. Copyright 2008 twinsupply.com
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